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Frequently Asked Questions
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Capturing Documents & Other Content
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My barcoded documents are being routed to the Unprocessed area.
  • Change your scanner's settings to 300 dpi, 1-bit or black-and-white color, and TIFF output type.
  • The scanner may be introducing foreign lines to the final image. The scanner may need maintenance or cleaning.
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How do I configure a new Capture Job for folder scanning or e-mail capture?

Review this document on Content Central Capture Jobs.

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The DirectScan applet is not appearing or acting improperly.
  • Upgrade to or reinstall the latest version of Java here.
  • Add Content Central to the list of Trusted sites in your Web-browser settings.
  • For Internet Explorer, and if possible, reset the IE settings.
  • Verify the problem exists only on your workstation by accessing DirectScan from another computer or Web browser.
  • The installed driver for your scanner may not be a TWAIN-compliant driver.
  • Try scanning using a different application to see if the problem exists only with DirectScan or with all scanning applications.
  • Your workstation may not meet minimum requirements, and providing additional wait time (several minutes) may result in the DirectScan applet appearing.
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I cannot drag-and-drop content into Content Central.

This may be caused by a proxy server or firewall/networking issue.

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I can't find documents that I or someone else have just scanned.
  • The Capture Service or Catalog Service may be stopped. Try restarting the service on the server, and verify the Startup type is set to Automatic - Delayed Start or Automatic.
  • The documents may be in a different location based on configured File & Folder Building rules. Review these rules within the administration area for the Catalog and Document Type you selected.
  • You may have mistakenly scanned to the wrong catalog and/or document type.
  • If you are expecting documents to arrive in the Coding Queue, verify the Coding Method was Post-capture coding or Versatile coding. If you scan using a MFP or network scanner, open the Catalog Manager and check the Capture Job setting for bypassing the Coding Queue.
  • There may be others scanning documents as well. Documents are processed in the order they were received. To increase the speed of processing, consider upgrading to multi-threaded OCR. Contact your solutions consultant for more information.
  • You may not have permission to view the documents that were captured. Check with your administrator.
  • The documents may have been deleted before you had a chance to check. Review the Event Viewer within Content Central for deleted documents.
  • The documents may be processed for zonal recognition. One or more zones may be invalid, and the documents may be located in the Unprocessed area. Review the System Folders area of the Configuration Manager to locate the Unprocessed area.
  • If the above items do not apply, consider upgrading to a newer version of Content Central.
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I'm using OCR-based zonal recognition, and the majority of the data extracted is either wrong or empty.
  • Check your scanner's settings for DPI. 100 or 200 dpi may be too low. 300 dpi is usually ideal.
  • Some of the scanned pages may have been skewed heavily due to misfeeds or other feeder issues.
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Catalogs & Document Types
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How do I add a new document type or folder?
  1. First verify or add the fields you will want in the Global Fields area of the Administration page.
  2. Click the Create New button next to the Document Type drop-down list in the Catalogs & Document Types area of the Administration page.
  3. Choose the appropriate Catalog, and provide a name and description for the new document type. Note: You may want to copy settings from an existing document type.
  4. Add fields to the new document type by clicking the Fields icon in the Catalogs & Document Types area. Select Use Global Field if you will pull your fields from the existing Global Fields area.
  5. Configure Default Search Fields, which determines the fields available when performing a search. In this area, click Add Capture/Edit Fields to incorporate all the fields you have added.
  6. Configure Default Results Fields, which determines the fields displayed as columns when viewing lists of documents.
  7. Configure File & Folder Building rules. These rules determine where new content will be stored in the Catalog Browser, and how they will be named.
  8. Define Permissions quickly by returning to the main Administration page and accessing the padlock icon within the appropriate Users or Groups.
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Document Retrieval
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I don't see certain fields in the list of grid results that I'm looking at.
  • You may have performed a full-text search that contains document types that do not share the same fields.
  • The fields may not be added for the particular grid or document type. Check the Grid Results Fields and DocType Results Fields sections in your Options page.
  • If you are looking for a Scan Date, ensure the field has been created. The field Type should be set to Date, and the option labeled 'Auto-populate date during capture' should be enabled. Make sure to add this field to your DocType Results Fields in your Options page.
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E-mail / Messages / Notifications
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I'm having trouble e-mailing content within Content Central.
  • The master account's password may have changed. Review the e-mail settings within the System Settings area of the Administration page.
  • Other settings may have been changed for the e-mail server, such as SSL or port.
  • The Content Central server may have lost physical access to the e-mail/SMTP server.
  • New firewall rules may prevent Content Central from accessing the e-mail/SMTP server.
  • Junk-mail filters may be capturing outgoing e-mails from the Content Central server.
  • Review this document on e-mailing using Content Central.
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I receive too many messages/notifications about various system events.
  • You can limit the amount of notifications you receive by accessing the Preferences area of your Options page.
  • Approval-processing notifications can be configured for each process by accessing the Approval Processes area in the appropriate document type(s).
  • The content of several messages may be related to the number of logged-in users exceeding your license. This is not an error; it is only a warning. When these messages are generated, the user logged in for the longest amount of time has been logged out so a new user can access the system.
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Installation Package
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What does it mean when I receive the message, 7zip internal error, 106, during the installation?

This occurs when you run the Content Central installation program from a folder on your computer that has a very long path. To prevent this error, save ContentCentral_Setup.exe to a folder near the root of your drive (e.g. C:\CCSetup\ContentCentral_Setup.exe) before running it.

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What does it mean when I receive the message, MSI Launch Condition Failed, during the installation?

The most common reason for this message is when the machine you are attempting to install Content Central on does not have IIS (Internet Information Services) installed. Install IIS by accessing the 'Add/Remove Windows Components' console from within the 'Add/Remove Programs' dialog in the control panel. Select 'Internet Information Services' (XP) or 'Application Server, Internet Information Services' (Server 2003) followed by the 'Next' button to add IIS.

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Logging in to Content Central / Evaluation
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I can't login to Content Central.
  • If you have a Domain drop-down list on the login page, ensure you are selecting the appropriate domain.
  • If logging in using domain credentials, your domain account may be locked.
  • The Active-Directory account defined in the Configuration manager may have expired recently, or the account may be disabled or locked. Check with your administrator.
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What is the default username and password for the Administration account?

Username: Admin
Password: AdminPassword

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What is the username and password for the Demonstration/Evaluation account?

Username: demo
Password: demo

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How can I demo Content Central without spending any time configuring?
  • The installation of Content Central automatically includes demo material for evaluation purposes.
  • This feature adds sample documents, demo catalogs, and a demo user making it easy to quickly explore Content Central at your location.
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Other / Miscellaneous
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My documents attempt to load outside of the browser.

The documents are probably not in the PDF format.

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Where can I find the User Guide or Admin Guide for Content Central?

You can view all documentation here.

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System Requirements
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What are the minimum system requirements for Workstations?

Software:
Microsoft® Windows® 2000; or
Mac® OS X
Microsoft Internet Explorer 7; or
Mozilla Firefox® 3.0
Sun Microsystems® Java™ JRE 6.0 or higher

Hardware:
2GHz processor
1GB RAM

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What are the recommended system requirements for Workstations?

Software:
Microsoft® Windows® XP or higher; or
Mac® OS X
Microsoft Internet Explorer 8; or
Mozilla Firefox® 3.5
Sun Microsystems® Java™ JRE 6.0 or higher

Hardware:
2.5GHz dual-core processor
2GB RAM

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What are the minimum system requirements for the Server?

Software:
Microsoft® Windows® XP Professional
Microsoft Internet Information Services (IIS) 5.0 or higher
Microsoft .NET Framework 3.5

Hardware:
2GHz dual-core processor
2GB RAM
80GB redundant (backed-up) storage space

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What are the recommended system requirements for the Server?

Software:
Microsoft® Windows® Server 2008 R2
Microsoft Internet Information Services (IIS) 7.0 or higher
Microsoft .NET Framework 3.5

Hardware:
Quad-Core Intel® Xeon® Processors
4GB RAM
250GB redundant storage space

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