View our complete incident history and learn how we resolved past issues. We believe in transparency and continuous improvement.
At Ademero, we understand that service reliability is critical to your business operations. Our incident history page demonstrates our unwavering commitment to transparency, accountability, and continuous improvement. We maintain detailed records of all service incidents, from minor performance hiccups to major outages, ensuring our customers have complete visibility into system behavior.
Every incident documented here includes comprehensive postmortem analysis, root cause investigation, and preventive measures implemented to ensure similar issues do not recur. This transparency builds trust with our customers and helps the entire community understand how we maintain our infrastructure and respond to challenges.
Our incident response team works 24/7 to minimize service disruption. With an average detection time of less than 5 minutes and resolution time of less than 30 minutes, we ensure that any issues affecting our platform are identified and addressed rapidly. We provide automatic service credits for qualifying incidents, demonstrating our commitment to making things right when service falls short of our standards.
Our advanced monitoring systems continuously track system health across all services. When performance metrics deviate from normal parameters, automated alerts notify our on-call team immediately. We measure detection time from first symptom to team notification, with an average of less than 5 minutes.
Our incident response team escalates based on severity. Critical incidents activate our full engineering team, while minor issues are handled by on-call specialists. We maintain detailed incident tracking with real-time updates shared across all affected services and customer communication channels.
Once root cause is identified, our engineering team implements fixes and thoroughly verifies resolution before declaring the incident closed. Average resolution time is less than 30 minutes. We continue monitoring for 24 hours post-resolution to ensure stability.
Within 48 hours of resolution, we publish a detailed postmortem including timeline, root cause analysis, impact assessment, and prevention measures. This transparency helps our community understand our systems better and builds confidence in our reliability.
We maintain strict Service Level Agreements across all Ademero products. Our SLA guarantees 99.9% uptime on a monthly basis, with automatic service credits issued when we fall short of this commitment.
When an incident causes downtime exceeding our SLA targets, we automatically calculate and issue service credits to affected customers within 30 days of the incident resolution. Customers do not need to submit claims or contact support—we proactively make amends when our service does not meet our commitments.
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Click on any incident below to view detailed timeline, root cause analysis, resolution details, and comprehensive postmortem report. Each incident is documented with full transparency to help our customers understand what happened and how we've improved our systems to prevent recurrence.
An incident is any event that causes degradation or unavailability of Ademero services affecting production environments. This includes complete outages, significant performance degradation, data accessibility issues, and security concerns. Maintenance windows scheduled in advance are handled separately and documented under maintenance events.
Our automated monitoring systems continuously evaluate system health across all services. Detection happens through real-time metrics, application error rates, and synthetic transaction monitoring. Average detection time is less than 5 minutes from initial symptom to team notification, ensuring rapid response initiation.
Average resolution time is less than 30 minutes for most incidents. Critical issues receive immediate attention from senior engineers, while minor issues are handled by on-call specialists. Resolution includes full deployment, verification, and stabilization monitoring before the incident is declared closed.
During incidents, we provide real-time updates through multiple channels including email, SMS, Slack integration, and our status page. Updates are sent at least every 15 minutes during ongoing incidents. Customers can subscribe to status updates to be notified of all service events affecting their accounts.
Within 48 hours of resolution, we conduct a thorough postmortem analysis including detailed timeline reconstruction, root cause identification, impact assessment, customer notification analysis, and prevention measures. These postmortems are published publicly to demonstrate our commitment to transparency and help our community understand service behavior.
We continuously improve our systems based on learnings from every incident
Average Uptime
Average Detection Time
Average Resolution Time
Postmortem Coverage
We employ multiple layers of monitoring to catch issues before they impact users. Our infrastructure monitoring tracks CPU, memory, disk space, and network performance across all systems. Application monitoring measures response times, error rates, and transaction success rates. Database monitoring includes query performance, connection pool health, and replication lag.
Synthetic transactions continuously simulate user workflows from multiple global locations, allowing us to detect issues that might not appear in aggregate metrics. These tests measure page load times, API response times, and complete transaction flows to ensure customer experience remains optimal.
Beyond responding to incidents, we invest heavily in prevention. Every postmortem identifies systemic improvements, leading to infrastructure enhancements, code refactoring, dependency upgrades, and process improvements. We maintain a detailed prevention backlog ensuring lessons from incidents drive long-term reliability improvements.
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