Ademero support
Get help fast.
Most answers are already written down, step by step, in the how-to guides. When you need a person, our support team is here 8 AM to 8 PM Eastern, Monday to Friday.
How-to guides
Find the answer yourself
Task-focused guides for CapturePoint, Content Central, Paige, Nucleus One and Document Scanner, written by the people who build and support them.
Support portal
Open and follow your tickets
The guide shows how to sign in, reset a forgotten password, submit tickets by portal or email, and link coworkers to your company account. The portal has its own password, separate from your Content Central login.
01Talk to a person
Real people who know the product.
Our support team works next to the people who build the products, 8 AM to 8 PM Eastern, Monday to Friday.
- Call support(863) 937-0272For anything that is not working, or a how-to question.
- Toll-free1-888-276-2914The same support team on a toll-free line.
- Email supportsupport@ademero.comEmailing us opens a ticket for you automatically.
- Sales questionssolutions@ademero.comQuotes, new products and questions before you buy.
Hours: 8 AM to 8 PM Eastern, Monday to Friday.
Before you call or email, have these handy.
The first conversation goes much further when we can see what you see. Put these in your email or ticket.
- 01Which product and version you are using, and on which PC or server.
- 02What you were trying to do, and what happened instead.
- 03The exact wording of any error message. A screenshot is even better.
- 04When it started, and whether anything changed around then, such as an update, a new scanner or a password change.
- 05For CapturePoint licensing questions: your machine ID (the help guide above shows where to find it).
02Help by product
Go straight to your product.
Each product has its own section in the how-to library. These are the guides people reach for most.
CapturePoint
Scanning and capture
Training templates, QCard separator sheets, fixing a blank or wrong field, finding your machine ID and license tokens, and backing up the database.Content Central
Document management, cloud or on-premises
Your first day, capture and email capture, search, documents, workflows and approvals, reports, and administration, with fixes for common problems.Paige
Documents in, clean data out
Scan jobs, teaching document types, separation, extraction guidance, the Folder Monitor app, and the outbound IP ranges for firewall allow lists.Nucleus One
Cloud documents and workflows
Projects, users and groups, forms, advanced search, accounts payable and HR files, and moving in from Content Central.Document Scanner
Scanning many pages into one searchable PDF.
03More ways to help yourself
Docs, fixes, videos and more.
- Product documentationEvery product guide, manual and API doc in one list.
- TroubleshootingFixes for common install, scanner and sign-in issues.
- Video tutorialsShort walkthroughs of everyday tasks and admin setup.
- Developer hubAPIs, the Zapier app and webhooks for connecting your systems.
- TrainingLive sessions on your own documents for users and admins.
- Discord communityAsk other users, share tips and see what they built.
For CapturePoint customers
CapturePoint 6 is included with your maintenance.
If your CapturePoint maintenance and support is active, CapturePoint 6 costs you nothing extra. It is cutting-edge local AI on your own PC: it splits, sorts, reads and names every document, then files it where you work.
- Free trial starts the first time you open it, no form
- Priced per scanning station, with unlimited scanning
- Included for CapturePoint customers with active maintenance and support