Find solutions to common issues and get back to work quickly
Comprehensive step-by-step solutions for login, uploads, performance, security, and data management issues
Technical issues are a natural part of using complex software systems. Whether you're experiencing connection problems, performance delays, authentication failures, or data accessibility issues, this comprehensive troubleshooting guide is designed to help you resolve them quickly and independently. Our approach focuses on systematic problem diagnosis, starting with the most common causes and progressing through more advanced solutions.
Most technical issues fall into five main categories: connection and network problems, performance and speed issues, security and authentication challenges, data storage and retrieval problems, and browser compatibility issues. By identifying which category your issue falls into, you can jump directly to the relevant solutions and get back to productivity faster. Each issue includes clear symptoms to help you identify the exact problem, step-by-step solutions to try in order, and relevant error codes for quick reference.
The troubleshooting process follows industry best practices for technical support, emphasizing preventive measures alongside reactive solutions. We recommend reviewing the Best Practices section to implement proactive measures that prevent many common issues before they occur. When self-service troubleshooting doesn't resolve your issue, our 24/7 support team stands ready with expert assistance.
Unable to establish connection to Ademero servers
Documents taking too long to upload or upload failing
Cannot authenticate with valid credentials or account locked
Previously uploaded documents not appearing in system
Features not working correctly or UI elements misaligned
Search function returns empty or incorrect results
Cannot access files or folders due to permission restrictions
Follow these best practices to prevent common issues and maintain optimal system performance.
Update your browser to the latest version monthly to ensure compatibility and security. Outdated browsers can cause performance issues and compatibility problems.
Never share your password, enable two-factor authentication, and log out after each session. Use unique passwords and change them every 90 days.
Clear your browser cache monthly to prevent slow loading and compatibility issues. Most browser issues are resolved after clearing cache and cookies.
Check status.ademero.com before reporting issues to verify that the system is operational. System outages are rare but can impact functionality.
Restart your computer and browser weekly to clear memory and resolve temporary issues. This simple step resolves most technical problems.
Use a stable, high-speed internet connection for best performance. Poor connectivity causes timeouts, failed uploads, and authentication issues.
Quick answers to common questions about Ademero support and troubleshooting.
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