Find answers to common questions about our document management solutions
Our document management system helps organizations of all sizes transition from chaotic paper-based processes and scattered digital files to centralized, secure, and automated document workflows. Below you'll find answers to the most common questions about implementing, using, and benefiting from Ademero's platform.
A document management system (DMS) is software that stores, tracks, and manages electronic documents and scanned paper documents. Ademero goes beyond basic storage to provide intelligent automation, AI-powered data extraction, workflow routing, version control, and comprehensive security features. Organizations use document management systems to eliminate manual filing, reduce storage costs, improve compliance, accelerate business processes, and enable remote work. According to AIIM (Association for Intelligent Information Management), organizations that implement modern document management systems see an average 50% reduction in document retrieval time and 30% improvement in process efficiency. Whether you're managing contracts, invoices, HR records, customer files, or operational documents, a modern DMS transforms how your team works with information.
Ademero offers flexible pricing plans designed to scale with your organization. Our per-user pricing model means you only pay for active users, and you can add or remove users anytime. Volume discounts automatically apply as your team grows. We offer a 30-day free trial with full access to all features - no credit card required. During the trial, you can upload documents, create custom workflows, integrate with your existing systems, and invite your entire team to test the platform in real-world scenarios. There are no feature limitations during the trial period. Small businesses typically start with our Team plan, mid-sized organizations choose our Business plan, and large enterprises work with our sales team for custom Enterprise solutions that include dedicated support, advanced security features, and unlimited customization.
Security is fundamental to everything we build at Ademero. Your documents are protected with bank-grade 256-bit AES encryption both in transit and at rest. Our platform can support organizations with HIPAA requirements for healthcare customers and GDPR requirements for European data protection. Role-based access controls let you define precisely who can view, edit, delete, or share each document. All user actions are logged in immutable audit trails for compliance tracking. We follow NIST Cybersecurity Framework best practices for information security and data protection. We perform continuous automated backups with point-in-time recovery, replicate data across multiple geographic regions, and maintain 99.99% uptime SLA. Your data belongs to you - we never access your documents without explicit permission, and you can export or delete your data at any time. For regulated industries like healthcare, finance, and legal services, we provide specialized compliance features including legal hold, retention policies, and audit-ready reports.
Most organizations are up and running with Ademero within 2-4 weeks, though implementation time varies based on complexity and data volume. The process begins with a discovery call where we understand your current workflows, pain points, and requirements. We then design a custom implementation plan including folder structure, metadata fields, workflow automation, and integration points. Our team handles data migration from your existing systems - whether that's paper documents that need scanning, files in SharePoint, documents in Dropbox, or records in legacy systems. We provide comprehensive training for administrators and end users, including live sessions, video tutorials, and documentation. Most importantly, we offer parallel running periods where both your old and new systems operate simultaneously, allowing your team to validate everything works correctly before fully committing. Enterprise customers receive dedicated implementation managers who coordinate every aspect of the rollout.
Ademero integrates seamlessly with the business tools you already use. Our platform connects with Microsoft Office 365, Google Workspace, Salesforce, QuickBooks, NetSuite, SAP, and hundreds of other applications. Email integration lets you save messages and attachments directly from Outlook or Gmail with one click. Our API enables custom integrations with proprietary systems following ISO/IEC 27001 security standards. We support automated workflows that trigger actions in connected systems - for example, when an invoice is approved in Ademero, it can automatically create a payment in your accounting software. Desktop sync clients work like Dropbox, automatically uploading files from designated folders. Network scanner integration creates scan-to-Ademero workflows where scanned documents automatically upload and process. For organizations with complex integration requirements, our professional services team can build custom connectors and data synchronization workflows.
We provide multiple support channels to ensure your success with Ademero. Email support is available for all customers with response times based on your plan level. Phone support connects you directly with our technical team for urgent issues. Our comprehensive knowledge base includes step-by-step guides, video tutorials, and troubleshooting articles covering every aspect of the platform. We host weekly webinars demonstrating best practices and new features. Enterprise customers receive dedicated account managers who proactively monitor your usage and recommend optimizations. During implementation, we provide hands-on training customized to your specific workflows and use cases. Our support team doesn't just answer questions - we act as consultants helping you maximize the value of your document management investment. Many customers tell us our support quality is the primary reason they chose Ademero over competitors.
Our team is here to help you find the answers you need