Legal process
How we handle requests for customer data.
This page is for law enforcement, courts and attorneys who need to send Ademero a subpoena, court order or other legal request.
01Our approach
Customer data is theirs. We treat requests that way.
- 01
Valid legal process only
We disclose customer data only when we receive valid legal process, such as a subpoena, court order or search warrant, that applies to Ademero.
- 02
Every request is reviewed
We check each request for validity and scope before acting on it, and we push back on requests that are unclear or too broad.
- 03
Only what is required
When we must respond, we provide the minimum information the request lawfully requires.
- 04
Customers come first
Where the law allows, we tell the affected customer about a request so they can respond or object.
02Where the data lives
Start with who holds the documents.
On your own servers and PCs
CapturePoint 6 runs on PCs our customers control, and Content Central can be installed on their own servers. Ademero does not hold documents kept there, so requests for them should go to the customer.
In our cloud products
Content Central in the cloud, and Nucleus One and Paige, which run on Google Cloud. Requests for data in those services can be sent to Ademero using the details below.
03Sending a request
What to include.
- The issuing authority, case number and a signed copy of the legal process
- The specific account, user or records requested, and the date range
- Your name, agency or firm, email, phone and a mailing address for the response
- Any deadline, and whether a court order bars notice to the customer
Nothing on this page waives any of Ademero's or our customers' rights or objections.
Send legal process to
Ademero, Inc.
Attn: Legal Process
4798 S. Florida Ave, Suite 331
Lakeland, Florida, United States
Or email support@ademero.com with "Legal process" in the subject, and we will route it.
Phone: (863) 937-0272