Security Policy

This page describes, in general terms, how Ademero approaches the security of its products and services. It is an overview, not a contract. For the controls inside each product and your deployment choices, see Security at Ademero.

Customers choose where their documents are kept, and that choice shapes who manages the environment around them.

• On your own PC or servers: CapturePoint 6 runs on your PC, and Content Central can be installed on your own servers, under your own network, backup and security policies.
• In the cloud: Content Central is also offered in the cloud. Nucleus One and Paige are hosted on Google Cloud, and Google holds SOC 2 and ISO 27001 certifications for its own Google Cloud infrastructure.

Our products include controls that help you decide who can see what and keep a record of what happens to your documents. Depending on the product, these include:

• Role-based permissions on folders, document types and individual documents
• An audit trail of views, changes and other activity
• Version history and retention settings
• Sign-in options such as Active Directory, SAML single sign-on and authenticator-app multi-factor sign-in

Product documentation and our team can tell you which controls are available in the products you use.

We treat security as part of how we design, build and support our products, and we review our practices as our products, our customers' needs and regulations change. Fortune 500 companies and government agencies review our security as part of their own vendor reviews every year.

Our products include features that can help you meet your own obligations. Compliance always depends on how an organization uses them.

• HIPAA: controls for protected health information, and we sign Business Associate Agreements (see our BAA page).
• GDPR and CCPA: tools to find, export and remove documents when you respond to requests about personal data.

Healthcare organizations can request our Business Associate Agreement.

Any specific security commitments that apply to you are set out in your agreement with Ademero. If you need details for a vendor review, contact us and we can discuss what applies to your products and deployment.

If you believe you have found a security issue in an Ademero product or website, please tell us so we can look into it.

Email: support@ademero.com

Questions about security, or about this page?

Email: support@ademero.com
Phone: (863) 937-0272
Hours: Monday to Friday, 8 AM to 8 PM Eastern