CapturePoint User Guide

CapturePoint supports any TWAIN-compliant scanner, which includes virtually all modern document scanners from manufacturers like Fujitsu, Canon, Kodak, Epson, and HP. For high-volume production environments, we recommend scanners with automatic document feeders (ADF) capable of 50-200 pages per minute, such as the Fujitsu fi-8170 or Canon imageFORMULA DR-G2140. Desktop scanners work well for smaller offices processing fewer than 1,000 pages daily, while departmental and production-grade scanners are essential for enterprise operations handling 10,000+ pages per day.

When selecting scanner hardware, consider your volume requirements, document types (standard paper vs. fragile documents), and whether you need duplex scanning for two-sided documents. CapturePoint's intelligent driver management automatically optimizes settings for different scanner models, but investing in quality hardware with reliable paper handling mechanisms will significantly reduce errors and maintenance downtime. Most customers achieve ROI on scanner investments within 12-18 months through reduced labor costs and improved processing speed.

Starting with CapturePoint is straightforward even without prior scanning experience. Begin by installing the software on a Windows workstation (Windows 10/11 or Server 2016+) with at least 8GB RAM and connecting your TWAIN-compatible scanner. The installation wizard guides you through scanner detection and basic configuration in under 30 minutes. We recommend starting with a simple scan profile using default settings: 300 DPI resolution, black-and-white mode for text documents, and searchable PDF output format.

Once installed, test with a small batch of 20-50 documents representing your typical workload. This allows you to familiarize yourself with the scanning interface, quality review tools, and basic indexing capabilities without the pressure of production deadlines. Pay attention to the automatic image enhancement features—CapturePoint can correct skewed pages, remove blank pages, and optimize contrast automatically, which eliminates many manual cleanup steps.

For comprehensive onboarding, Ademero offers structured training programs covering everything from basic scanning techniques to advanced workflow automation. New users typically achieve proficiency within one week of regular use, and our technical support team provides unlimited assistance during your first 90 days. We also recommend joining our user community forums where experienced customers share best practices and workflow templates you can adapt to your specific needs.

Achieving 95%+ OCR accuracy requires attention to both document preparation and scanner configuration. Start with clean source documents—remove staples, flatten folded corners, and repair torn pages before scanning. Scan resolution is critical: 300 DPI is the minimum for standard text recognition, while 400-600 DPI improves results for small fonts (below 10 points) or degraded documents. CapturePoint's AI-powered OCR engine achieves 99.9% accuracy on high-quality documents at proper resolution settings.

Enable CapturePoint's automatic image enhancement features including auto-deskew (corrects crooked pages), despeckle (removes noise), and adaptive thresholding (optimizes contrast). For documents with mixed content like invoices containing both text and tables, use the "Auto-detect" mode which applies different recognition algorithms to different regions. Regular scanner maintenance is equally important—dirty scanner glass or worn rollers produce artifacts that degrade OCR quality. Clean the scanner glass and rollers weekly in high-volume environments.

For specialized content like handwriting or low-quality faxes, consider using CapturePoint's zone-based OCR with custom dictionaries. You can define specific areas on forms where certain data types appear (dates, numbers, addresses) and apply targeted recognition algorithms. This hybrid approach combining general OCR with zone-specific processing delivers the highest accuracy for structured documents. Additionally, implementing validation rules that flag questionable OCR results for human review ensures your data quality remains consistently high while still automating 85-95% of the recognition process.

CapturePoint offers multiple integration pathways to connect with your existing business systems and workflows. The most common approach uses Ademero's Content Central platform as a central repository, where CapturePoint automatically uploads scanned documents with indexed metadata. From Content Central, documents can flow to downstream systems through pre-built connectors for ERPs (SAP, Oracle, Microsoft Dynamics), accounting systems (QuickBooks, NetSuite), and document management platforms (SharePoint, Laserfiche, M-Files).

For direct integrations, CapturePoint supports API webhooks that trigger when documents complete processing. Your IT team can configure webhook endpoints to receive document metadata and file locations, enabling real-time integration with custom applications. Database integration allows writing indexed field data directly to SQL databases (Microsoft SQL Server, PostgreSQL, Oracle), which is particularly valuable for accounts payable automation where invoice data needs immediate ERP entry.

File system exports provide another integration method for organizations using network folders and file naming conventions. CapturePoint can automatically save scanned documents to designated folders with filenames generated from indexed metadata (for example: "2024-01-15_ACME-Corp_Invoice-12345.pdf"). This approach works well with existing file-based workflows and backup systems. For healthcare organizations, CapturePoint integrates with electronic health record (EHR) systems through HL7 messaging and can directly index to patient charts using medical record numbers extracted via barcode or OCR.

CapturePoint provides comprehensive troubleshooting resources through multiple channels. Built-in diagnostic tools include real-time system health monitoring, detailed error logs with specific error codes, and an automated troubleshooting wizard that identifies common configuration issues. The software's Help menu includes context-sensitive documentation that explains each feature and setting, plus video tutorials demonstrating proper configuration for different use cases.

Ademero's technical support team offers unlimited phone and email support during business hours (8 AM - 6 PM ET) with typical response times under 2 hours for critical issues. Premium support plans include 24/7 availability and dedicated support engineers familiar with your specific deployment. The online knowledge base contains over 500 troubleshooting articles addressing everything from scanner connectivity issues to OCR optimization techniques, all searchable by keyword or error code.

The Ademero user community forums provide peer-to-peer support where experienced CapturePoint users share solutions to common challenges. Many customers find answers within minutes by searching previous discussions. For complex integration issues or workflow design questions, Ademero's professional services team offers consulting engagements ranging from brief troubleshooting sessions to comprehensive system optimization reviews. Regular software updates include bug fixes and performance improvements, with release notes documenting all changes and providing upgrade guidance.