Professional Services
That Deliver Results
From implementation to ongoing support, our expert team ensures you get maximum value from your document management investment. With decades of combined experience and a commitment to excellence, we deliver tailored solutions that transform how your organization manages documents and workflows.
Implementation Timeline
Discovery & Planning
Comprehensive analysis of your current processes and requirements
Design & Configuration
Custom system design tailored to your specific needs
Implementation & Testing
Careful deployment with extensive testing and validation
Training & Go-Live
Comprehensive training and smooth transition to production
Proven Track Record
Our professional services team delivers consistent results across hundreds of implementations
Implementation Success Rate
Projects completed on time and on budget
Average Go-Live Time
From project start to full deployment
Customer Satisfaction
Average rating across all service engagements
Support Response Time
Average first response time for priority issues
Comprehensive Service Portfolio
End-to-end services designed to maximize your success at every stage
Implementation & Setup
2-4 weeksGet up and running in days, not months
Our expert team handles everything from initial configuration to data migration, ensuring a smooth transition to your new document management system.
Key Features:
- System configuration and customization
- Data migration from legacy systems
- User account setup and permissions
- +3 more features
Training & Adoption
1-2 weeksEnsure your team masters the platform
Comprehensive training programs designed to get your entire organization up to speed quickly with hands-on sessions and ongoing support.
Key Features:
- Administrator training sessions
- End-user workshops
- Custom training materials
- +3 more features
Process Consulting
2-6 weeksOptimize workflows for maximum efficiency
Our business process experts analyze your current workflows and design optimized processes that leverage the full power of your document management system.
Key Features:
- Current state workflow analysis
- Process optimization recommendations
- Workflow automation design
- +3 more features
Custom Integrations
3-8 weeksConnect all your business systems
Seamlessly integrate your document management system with existing business applications through APIs, webhooks, and custom connectors.
Key Features:
- API development and testing
- Third-party system connectors
- Real-time data synchronization
- +3 more features
Ongoing Support
Ongoing24/7 expert assistance when you need it
Multiple support tiers ensure you always have access to the help you need, from basic troubleshooting to advanced technical assistance.
Key Features:
- Multiple support channels
- Priority response times
- Dedicated account management
- +3 more features
Managed Services
OngoingFocus on your business while we handle the tech
Comprehensive managed services including system administration, monitoring, updates, and optimization to keep your platform running smoothly.
Key Features:
- System administration
- Proactive monitoring
- Regular updates and patches
- +3 more features
Proven Implementation Methodology
Our structured approach ensures successful deployments every time
Discovery & Planning
Comprehensive analysis of your current processes and requirements
Design & Configuration
Custom system design tailored to your specific needs
Implementation & Testing
Careful deployment with extensive testing and validation
Training & Go-Live
Comprehensive training and smooth transition to production
Support That Scales With You
Choose the level of support that matches your organization's needs
Essential
Basic support for all customers
- Email support (24-48 hour response)
- Knowledge base access
- Community forums
- Basic troubleshooting
- Documentation library
Professional
Priority support for growing businesses
- Priority email support (4-8 hour response)
- Phone support during business hours
- Live chat support
- Advanced troubleshooting
- Performance monitoring
- Quarterly health checks
Enterprise
Dedicated support for large organizations
- Dedicated account manager
- 24/7 phone and email support
- Priority escalation path
- Custom SLA agreements
- Proactive monitoring
- On-site support available
Ready to Get Started?
Let our expert team help you achieve your document management goals. Schedule a consultation to discuss your specific needs.