Enterprise-Grade Service& Support
White-glove implementation, dedicated support, and custom solutions designed for the world's largest organizations.
Uptime SLA
Support Response
Users Supported
Customer Satisfaction
Comprehensive Enterprise Services
Everything you need for successful digital transformation
Custom Implementation
Tailored deployment designed for your specific requirements
- Requirements analysis
- Solution architecture
- Custom workflows
- Integration planning
Dedicated Success Team
Your own team of experts ensuring ongoing success
- Customer Success Manager
- Technical Account Manager
- Solution Architect
- Training Specialist
Enterprise Security
Advanced security features and compliance support
- Security assessments
- Compliance consulting
- Custom security policies
- Audit support
24/7 Premium Support
Round-the-clock support with guaranteed SLAs
- 15-minute response time
- Dedicated phone line
- Priority issue resolution
- Proactive monitoring
Proven Implementation Process
Our methodology ensures successful deployment and adoption
Discovery & Planning
2-4 weeks
- • Business process analysis
- • Requirements gathering
- • Solution design
- • Project planning
Configuration & Integration
4-8 weeks
- • System configuration
- • Workflow setup
- • Integration development
- • Security implementation
Testing & Training
2-4 weeks
- • User acceptance testing
- • Performance testing
- • User training
- • Admin training
Go-Live & Support
Ongoing
- • Phased rollout
- • Hypercare support
- • Performance monitoring
- • Continuous optimization
Enterprise-Grade Capabilities
Built to meet the demands of global enterprises
Scalability
- Unlimited users
- Unlimited storage
- Global deployment
- Multi-tenant architecture
Security & Compliance
- SOC 2 Type II
- HIPAA compliant
- GDPR ready
- Custom compliance
Integration
- SAP integration
- Oracle connectivity
- Microsoft ecosystem
- Custom APIs
Administration
- Advanced RBAC
- SSO/SAML
- Audit logging
- Multi-org support
Your Dedicated Success Team
Expert guidance every step of your journey with industry veterans who understand enterprise transformation
Customer Success Manager
Your strategic partner ensuring you achieve business objectives and maximize ROI from your implementation
- Quarterly business reviews
- Adoption tracking and metrics analysis
- Strategic success planning and roadmaps
- Executive stakeholder alignment
Technical Account Manager
Technical expertise to optimize your implementation and ensure peak system performance across all environments
- Advanced architecture guidance
- Performance optimization and tuning
- Enterprise integration support
- Proactive system health monitoring
Why Enterprise Clients Choose Ademero
Our enterprise services deliver proven results across thousands of organizations worldwide. We combine industry best practices with personalized implementation approaches to ensure your success.
Industry Expertise
Decades of combined experience implementing solutions for Fortune 500 companies across finance, healthcare, manufacturing, and more.
Proven Methodologies
Our implementation framework has guided over 1,000 enterprise deployments to successful completion with measurable business impact.
Continuous Innovation
Regular platform updates, security enhancements, and new features ensure your investment remains cutting-edge and competitive.
Global Presence, Local Support
Our worldwide network of support centers ensures continuous assistance across all time zones, with native-speaking support specialists who understand local business practices and compliance requirements.
North America
24/7/365 Support Coverage
Native language support with local expertise
Europe
24/7/365 Support Coverage
Native language support with local expertise
Asia Pacific
24/7/365 Support Coverage
Native language support with local expertise
Latin America
24/7/365 Support Coverage
Native language support with local expertise
Multi-Region Infrastructure
Our enterprise infrastructure spans multiple geographic regions with redundancy and failover capabilities built-in. This ensures your critical business data remains available and protected regardless of location or circumstances.
Data Center Redundancy
Automatically replicated across multiple data centers for maximum availability and disaster recovery protection.
Regional Compliance
Data stored in region-appropriate locations meeting GDPR, CCPA, and other local regulatory requirements.
Real-World Enterprise Solutions
How leading organizations use Ademero to drive transformation
Financial Services: Regulatory Compliance
A Fortune 100 financial institution needed to manage thousands of compliance documents across multiple jurisdictions. Our enterprise services team implemented a custom workflow that automated document classification, retention scheduling, and audit trail generation. The solution reduced compliance processing time by 70% while ensuring 100% regulatory adherence.
Healthcare: Patient Record Management
A major healthcare network with 50+ facilities needed a HIPAA-compliant document management system that could integrate with their existing EHR platforms. Our team designed and deployed a secure, scalable solution that handles 2 million patient records while maintaining strict privacy controls and enabling seamless clinical workflows.
Manufacturing: Supply Chain Documentation
A global manufacturer with operations in 15 countries required centralized management of supplier certifications, quality documentation, and shipping records. Our enterprise implementation included custom integrations with SAP and automated workflows for certificate renewal tracking, reducing supply chain disruptions by 85%.
Enterprise-Grade SLAs
Guaranteed uptime and response times tailored to your business needs
Uptime Guarantee
Maximum 52 minutes downtime per year
Response Time
Critical issues answered immediately
Availability
Support whenever you need it
What's Covered in Enterprise SLAs
Performance Guarantees
- System availability and uptime
- Response time commitments
- Issue resolution timelines
- Performance monitoring
Support Commitments
- Dedicated support channels
- Escalation procedures
- Quarterly service reviews
- Service credits for downtime
Ready for Enterprise-Grade Service?
Join Fortune 500 companies that trust Ademero for their digital transformation.