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Comprehensive Support for All Ademero Products

Welcome to the Ademero Support Center, your comprehensive resource for getting the most out of Content Central, Nucleus One, CapturePoint, and AP Central. Our support documentation covers everything from initial setup and onboarding to advanced features, troubleshooting, and best practices for enterprise document management and workflow automation.

Getting Started with Ademero Products

New to Ademero? Our getting started guides provide step-by-step instructions for setting up your account, configuring your workspace, importing existing data, and inviting team members. Each product includes a guided setup wizard that takes 15-30 minutes for small teams, with comprehensive onboarding support for enterprise customers. We provide video tutorials, interactive walkthroughs, and live training sessions to ensure your team is productive from day one.

Common Questions and Solutions

Our FAQ database covers the most frequently asked questions across all Ademero products. Whether you're troubleshooting login issues, configuring integrations with Microsoft 365 or Salesforce, setting up automated workflows, or optimizing system performance, you'll find detailed answers with screenshots and examples. We update our knowledge base weekly based on customer feedback and new feature releases.

Security, Privacy, and Compliance

Ademero takes data security seriously. Our infrastructure is SOC 2 Type II certified with 256-bit AES encryption at rest and TLS 1.3 encryption in transit. We offer HIPAA-compliant options for healthcare organizations, full GDPR compliance for European customers, and CCPA compliance for California businesses. All data is stored in geographically redundant data centers with 99.9% uptime SLA and daily automated backups with 90-day retention (extensible to 1+ years for enterprise customers).

Workflow Automation and Integration

Ademero products excel at workflow automation. Create automated approval chains, document routing based on AI classification, time-based actions, and conditional logic flows. Our integration ecosystem includes native connections to 50+ popular business tools including Microsoft 365, Google Workspace, Salesforce, QuickBooks, and Slack. Use our RESTful API with SDKs for JavaScript, Python, Java, and .NET to build custom integrations, or leverage our Zapier integration for 1000+ app connections without coding.

Training and Certification Programs

Invest in your team's skills with our comprehensive training resources. Access self-paced video tutorials, interactive guides, and weekly live training sessions for all skill levels. Our certification programs offer industry-recognized credentials for Content Central document management, Nucleus One project optimization, AP Central invoice automation, and CapturePoint document scanning. Certificates are free with your subscription and can be displayed on LinkedIn profiles.

Billing, Subscriptions, and Account Management

Managing your Ademero subscription is straightforward. Upgrade instantly to access additional features, downgrade at renewal to reduce costs, or cancel with 90-day data retention. We offer flexible pricing with monthly and annual billing options (save 20% with annual plans), non-profit discounts (30% off), educational pricing for schools and universities, and custom enterprise agreements with volume discounts. All plan changes are prorated, and you maintain full access to your data with our guaranteed data portability.

Technical Support and Performance Optimization

Experiencing performance issues? Our optimization guides cover browser settings, network configurations, system best practices, and advanced options for enterprise customers including CDN configuration and dedicated resources. For technical issues, our support team provides phone support at (863) 937-0272, email support at support@ademero.com, and live chat during business hours. Enterprise customers receive priority support with guaranteed response times and dedicated account managers.